Refunds & Returns

HOW DO I RETURN A PRODUCT?

Please visit contact us via our contact form and provide details including your order and our team will reply within 48 hours.

RETURN EXCEPTIONS

• Some items can not be returned if they are opened unless faulty.
• Merchandise that has been used or altered may not be accepted for return or exchange.
• Original packaging must be kept to gain any refunds/replacements

FAULTY ITEMS

• Please allow 48 hours after we have received your item to investigate the fault
• If deemed faulty, we will offer you store credit to place a new order through our site - giving you a new invoice & warranty from purchase date
• If an item is found not to be faulty, it will be returned to you via Royal Mail 2nd class tracked service and will not be eligible for a refund or replacement.
• If found faulty within 30 days of purchase date, you are entitled to either a store credit or refund.
• If found faulty after 30 days but within our 90 day warranty, you will either be offered a repair or store credit.